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Complaints procedure

At Tired Mums Society, we strive to provide high-quality services that support and uplift parents. However, we understand that sometimes things may not go as expected. If you have a concern or complaint, we’re here to help and will do our best to resolve the issue quickly and fairly.

 

How to Raise a Complaint

If you have a complaint, please follow these steps:

 

Step 1: Contact Us

The quickest way to resolve an issue is to contact us directly. You can reach us via:

Please include the following details to help us resolve your complaint efficiently:

  • Your full name and contact details

  • Order number (if applicable)

  • A clear description of the issue

  • Any relevant photos or documents

 

Step 2: Complaint Review

Once we receive your complaint, we will:

  • Acknowledge receipt within 3 working days

  • Investigate the issue and gather any necessary information

  • Provide a response with a proposed resolution within 7 working days

 

Step 3: Resolution

We aim to resolve complaints fairly and efficiently. Depending on the issue, we may offer:

  • A replacement or exchange (if applicable)

  • A refund (if eligible)

  • An explanation or further support to address your concerns

Your Feedback Matters

Building this community means a lot to us, we value your feedback and use it to improve the way we do things here at TMS. Whether positive or negative, your voice helps shape the Tired Mums Society community.

 

Thank you for bringing any concerns to our attention – we appreciate the opportunity to make things right!

Privacy policy 

Tired Mums Society is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us.
 
1. Information We Collect
When you visit our website, make a purchase, or contact us, we may collect the following information:
  • Personal Information: Name, email address, phone number, billing and shipping address
  • Payment Details: Payment information is processed securely by our payment provider and is not stored by us
  • Order Information: Purchase history, preferences, and any communications related to your orders
  • Website Usage Data: IP address, browser type, pages visited, and other analytics to help improve our services
  • Communication Data: If you contact us via email, social media, or forms, we may keep a record of the conversation
2. How We Use Your Information
We use your information to:
  • Process and fulfill orders
  • Communicate with you about your order, updates, or promotional offers (if you have opted in)
  • Improve our website, products, and customer experience
  • Respond to inquiries, complaints, or customer service requests
  • Comply with legal obligations
3. How We Protect Your Information
We take data security seriously and implement appropriate measures to protect your personal information, including:
  • Secure payment processing via trusted third-party providers
  • Encrypted website and data storage
  • Restricted access to personal data only to those who need it for business operations
4. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share data with trusted third parties, including:
  • Payment providers to process transactions securely
  • Guests who you will have met upon attending one of our events 
  • Analytics tools to improve our website and services
  • Legal or regulatory authorities if required by law
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand how visitors use our site and provide personalized content. You can adjust your browser settings to disable cookies, but this may affect site functionality.
6. Your Rights
You have the right to:
  • Request access to the personal data we hold about you
  • Request corrections to any incorrect or outdated information
  • Request deletion of your data (subject to legal or business requirements)
  • Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
7. Third-Party Links
Our website contains links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies separately.
8. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
By using our website, you agree to the terms of this Privacy Policy.

Affiliate and sponsorship disclosure

At Tired Mums Society we believe in honesty, transparency, and providing valuable content to our community of mums. To support our work, we sometimes collaborate with brands, feature sponsored content, and use affiliate links. This disclosure explains how these partnerships work and what they mean for you.
1. Affiliate Links
Some of the links on our website, blog, and social media channels may be affiliate links. This means that if you click on a link and make a purchase, we may earn a small commission at no extra cost to you. These commissions help us maintain the website, create helpful content, and continue supporting our community.
 
Important Notes About Affiliate Links:
  • We only recommend products or services that we genuinely believe in and would use ourselves.
  • Your purchase price remains the same, whether you use our affiliate link or go directly to the retailer’s site.
  • Affiliate relationships do not influence our opinions—we prioritise authenticity in all our recommendations.
 
2. Sponsored Content & Brand Collaborations
From time to time, we may collaborate with brands to create sponsored content, including blog posts, social media features, or product reviews. Sponsored content will always be clearly marked as such.
 
Our commitment to our audience means:
  • We only work with brands that align with our values and mission.
  • Our opinions remain honest and unbiased, regardless of sponsorship.
  • We disclose paid partnerships clearly so you can make informed decisions.
 
3. Gifted Products & PR Samples
Sometimes brands may send us free products or PR samples to test, review, or to give to you. Receiving a free product does not guarantee a positive review—we always share our honest experience. 
4. Why We Use Affiliate Links & Sponsorships
Running Tired Mums Society involves costs, from website maintenance to content creation to running events. Affiliate commissions and sponsorships help keep all of this running while allowing us to continue offering valuable experiences and content to our community.
5. Your Trust Matters
We value our audience and strive to maintain transparency in all our partnerships. If you ever have questions about a sponsored post or an affiliate link, feel free to reach out at hello@tiredmumssociety.co.uk.
 
Thank you for supporting Tired Mums Society—your trust means everything to us!

Limitation of liability & event disclaimer

At Tired Mums Society, we love bringing mums together through our events, and gatherings. While we strive to create a positive and enjoyable experience, we want to ensure that attendees understand our limitations of responsibility.

 

1. General Disclaimer

By attending a Tired Mums Society event, you acknowledge and agree to the following:

  • Attendance is entirely at your own risk, and we are not responsible for any personal loss, damage, injury, or expenses incurred before, during, or after the event.

  • Any views or advice shared by guest speakers, panellists, or attendees are their own and do not necessarily reflect the views of Tired Mums Society.

 

2. Additional Costs

  • Tired Mums Society is not responsible for any penalties incurred when attending our events. Attendees are responsible for, for example checking parking restrictions and ensuring compliance with local regulations.

  • We do not cover travel costs, accommodation, or any additional expenses associated with attending an event unless explicitly stated otherwise.

 

3. Venue & Third-Party Responsibility

  • Events may be hosted at venues operated by third parties. While we strive to partner with reputable locations, we are not responsible for the condition, accessibility, or safety of the venue. Any concerns should be raised with the venue directly.

  • Some venues may have their own terms of entry, which attendees must adhere to, we always share the venue details in the day before emails before guests arrive.

 

4. Health & Safety

  • We expect all attendees to behave responsibly and follow any health and safety guidelines in place at our events.

  • If an attendee has a medical condition or special requirement, they should inform us in advance to assess any necessary accommodations.

 

5. Force Majeure & Event Changes

  • We reserve the right to cancel, reschedule, or modify an event due to unforeseen circumstances, such as extreme weather, illness, or venue issues.

  • If an event is cancelled, we will endeavour to provide a rescheduled date or alternative solution, but we are not liable for any losses incurred (e.g., travel costs, childcare, or accommodation expenses).

 

6. Acceptance of Terms

By booking or attending a Tired Mums Society event, you confirm that you have read, understood, and accepted the terms of this disclaimer.

 

If you have any questions or concerns, please contact us at hello@tiredmumssociety.co.uk.

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